Company: Link Technologies
Case No: L12468
Logged By: Sanjay (Link Technologies) on 12 May 2013 06:59PM
Priority: Not Applicable
Product: Other
Group: To be assigned
Time Taken: 0.00
Assigned To: Sanjay (Link Technologies)
Circulation: Sanjay
Resolve By: Sunday, 12 May 2013 06:59 PM [3996 days since logged date]
Status: Closed
Subject: How to Perform Testing and Record Results in Link Helpdesk System
Summary:    
Below are the instructions on how you can record application test results in Link Help-desk system:

Before you start testing, you should clearly list out the following:
  1. What tests will be performed - One line per test
  2. What results you should expect
  3. Pass/Fail Status
The case header should contain the above three items in a table similar to that shown below:


As you perform the tests, you should create a comment for each test and place all the details of the tests performed similar to that shown below. At the same time, you should update the case header STATUS field with the PASS/FAIL status and the reference which is the comment number for the test:




Once all tests are completed, you should assign the case to the developer to review and advise on the next step.


Audit Notes:
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12468 in the subject line of all emails regarding this issue.

Document size: 1.5 KB
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