Company: Link Technologies
Case No: L08532. Project: 08.20: LinkSOFT Version 8.2
Logged By: Alvis (Link Technologies) on 10 May 2017 10:54AM
Priority: Medium
Product: Framework
Group: Enhancement
Time Taken: 12.00 (Weight: 12.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna
Resolve By: Friday, 12 May 2017 12:00 AM [2544 days since logged date]
Status: Closed
Subject: Improvements to system log and email
Summary:    
  1. We need to make the status consistent in LT_SYS_Log
  2. Combine LBS_LOG into LT_SYS_LOG and remove LBS_LOG
  3. Use the following status:
    1. Validation
    2. Information
    3. Error
    4. Health Check
  4. Remove Critical and Exception status
  5. Change email alert to place Error then Health Check then Information/Validation table
  6. Add a field in LT_SYS_Log as EmailNotificationID. Use this field to determine which records to be emailed.
Audit Notes:
10 May 201710:54AM Comment 1 by Alvis (Link Technologies) Case 8532 added to project 8.12
10 May 201702:13PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 10-05-2017 02:13 PM Time Taken: 4.00
Development work for this case has been completed.
The change will be available in version: 8.12
Documentation update required(Yes/No. Add change details below)
QA required(Yes/No.Include areas that require testing): Yes

The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Changed all procedures that insert data into LT_SYS_LOG to have consistent status
  2. Merged LBS_LOG into LT_SYS_LOG and removed LBS_LOG table
  3. Changed all references to LBS_LOG to point to LT_SYS_LOG
  4. Changed the alert to have Error followed by Health Check then Validation and Information tables

Documentation details:
  

23 May 201708:59AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 23-05-2017 08:59 AM Time Taken: 1.00
1. Was this test completed using Demo / New / Other database? Demo
2. Did the test pass or fail? Failed
3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A
4. Data verified, saved, edit, delete/void? N/A
5. Documentation update required? 
Additional Details (Risks, issues, special conditions required for this test to pass etc): 

Hi Alvis, 

The SYS Log Email, Sys Alert Queue Process and Sys Send Email process did not run with a JIWA POS integration with replication.

The process was started on Monday 22/05/2017 at around 2pm and it is still running. 

The backup of the database is placed in QA1 in C-Temp, file name "LINKSOFTCASE8532.bak"

Regards
Rashna


24 May 201708:40AM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 24-05-2017 08:40 AM Time Taken: 2.00

Hi Rashna,

Since there is a large number of entries in the log table. We have added a data conversion to mark log entries as email sent for all entries prior to today.

We assume that email alert was used prior to upgrade where the system would have sent daily alerts every day.

Only new log entries will be picked up by the email alert to send.

regards

Alvis


25 May 201703:59PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 25-05-2017 03:59 PM Time Taken: 1.00
1. Was this test completed using Demo / New / Other database? Demo
2. Did the test pass or fail? Fail
3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A
4. Data verified, saved, edit, delete/void? N/A
5. Documentation update required? 
Additional Details (Risks, issues, special conditions required for this test to pass etc): 

Enabled processes, SYS Send Email, SYS Log Email and Sys Alert Queue process.

Email log is sent  with the log details .

However, in the emails received , the color codes to differentiate "Validation, Information, error and health checks" are not consistent.

Refer to image below. Error misses a line of color code randomly. Setup in QA1 with LINKSOFTHQ database.


26 May 201708:28AM Comment 6 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 26-05-2017 08:28 AM Time Taken: 2.00

Hi Rashna,

This issue is caused by the CDO mail engine where the default character set was using 8bit encoding.

I have changed the engine parameters to use 64bit encoding.

I have tested the alert using CDO mail and there is no distortion of colors.

regards
Alvis


29 May 201712:18PM Comment 7 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Development Followup Date: 29-05-2017 12:18 PM Time Taken: 2.00
Hi Team,

This case has been tested successfully.

1. Was this test completed using Demo / New / Other database? Demo V8120.000.BETA3
2. Did the test pass or fail? Pass
3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A
4. Data verified, saved, edit, delete/void? N/A
5. Documentation update required? 
Additional Details (Risks, issues, special conditions required for this test to pass etc):

Enabled processes, SYS Send Email, SYS Log Email and SYS Alert Queue process. Email log is sent with the log details.

Regards
Vinesh & Vineet

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08532 in the subject line of all emails regarding this issue.

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