| Subject: | Emails fails for subjects that have "carriage return characters" or "line feed characters". |
| Summary: | The system sends an alert when a process fails. However, the system generated email fails to send. As per the GTM session, Sanjay identified that issue is caused with the incorrect format of subject. Error: 
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| Audit Notes: | Edited by sanjay on 11/09/19 16:00. Edited by alvis on 26/04/19 09:24. |
| 26 Apr 2019 | 09:24AM Comment 1 by Alvis (Link Technologies) Case 10315 added to project 11.0 |
| 26 Apr 2019 | 09:31AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 26-04-2019 09:31 AM Time Taken: 2.50 |
| Development work for this case has been completed. The change will be available in version: 11.0.0426 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Changed notifications insert/update procedures to remove "carriage return and line feed" characters from the subject.
2. The issue was caused by: - "carriage return and line feed" characters in the subject causes the email to fail.
3. Next Step: - UAT
4. Notes: |
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| 30 Apr 2019 | 07:40AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 30-04-2019 12:00 AM Time Taken: 2.50 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Fail process SYS001 by setting an incorrect backup path and validate that the email notification is sent without errors.
Event log should be updated with the "Error" - BACKUP DATABASE is terminating abnormally | Pass | | 2 | Fail process SYS003 by setting an incorrect backup path and validate that the email notification is sent without errors.
Event log should be updated with the "Error" - BACKUP DATABASE is terminating abnormally | Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 11.0.0429
- Setup: Demo
- Server : 10.0.0.14
- Database:LINKSOFT-DEMO-11-RASHNA
Next Step: closure
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| 06 May 2019 | 01:38PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 06-05-2019 01:38 PM Time Taken: 1.50 |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 5 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |