We have recently upgraded our Customer Helpdesk Site, which you may have noticed in past few days.

The new version of Helpdesk has the following features:

1. Allows Multiple attachments
2. TABS that separates the call header from the comments, history and multiple attachments (See screenshot 1 below).
3. Enhancements to the Configuration section
4. Performance improvements

Changes to the case entry form makes it a lot easier to edit and read the details of the call.

1. To Create a call, fill in the call header and select SUBMIT (same as before)
2. To Enter a comment, select the call, then select the COMMENTs TAB, type in your comments then select the ADD button.
3. To view the history of the call, select the call, then select the HISTORY TAB.
4. To add multiple attachments, select the call, select the Attachments TAB. Use the NEW link to add a group.
5. Then expand the group and add as many attachments as you need. See screenshot 2 below.

Note:

1. When creating a call, you MUST save the call before you can add Comments.
2. When you select a call, the same popup window opens. You now have 4 tabs. Select the tab to ire the details.

Screenshot 1

Screenshot 2