Company: Link Technologies
Case No: L08479. Project: 08.20: LinkSOFT Version 8.2
Logged By: Alvis (Link Technologies) on 21 Apr 2017 11:29AM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 8.00 (Weight: 8.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development
Resolve By: Friday, 21 April 2017 12:00 AM [2533 days since logged date]
Status: Closed
Subject: POSCASH customer balance is not equal to zero
Summary:    

POSCASH customer balance should always be equal to zero. XXXXX and LunaEva has an outstanding balance in POSCASH.

We have identified that rounding in returns is causing a small increase in customer balance. 

XXXXX has order payment and allocation issues due to duplicate reference numbers caused by connecting demo/training environments to production.

Audit Notes:
21 Apr 201710:15AM Comment 1 by Alvis (Link Technologies) Case 8479 added to project 8.11
21 Apr 201710:19AM Comment 2 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 21-04-2017 10:19 AM Time Taken: 8.00

We have identified the issue with returns rounding and made the application correction in 8.11 refer to case 8396.

Data correction for OTGL

  1. We have created a utility that will resolve rounding issues where the rounding factor is 0.05. The procedure name is LT_POS_Utility_CorrectSalesOrderRounding. Consultants are NOT to use this procedure without consulting the development team.
  2. Data issues caused by demo environment has been corrected individually. There were 250 lines with this issue.

The following additional corrections need to be implemented in 8.12:

  1. Add a unique index on reference number in sales order
  2. Add system health check where POSCASH balance is not equal to zero.

21 Apr 201710:19AM Comment 3 by Alvis (Link Technologies) Created new case 8480
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08479 in the subject line of all emails regarding this issue.

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