Company: Link Technologies
Case No: L08585. Project: 08.20: LinkSOFT Version 8.2
Logged By: Rashna (Edge Business Solutions) on 05 Jun 2017 12:34PM
Priority: High
Product: Helpdesk
Group: Software Defect
Time Taken: 1.00 (Weight: 1.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna
Resolve By: Tuesday, 06 June 2017 12:00 AM [2518 days since logged date]
Status: Closed
Subject: Helpdesk cases not reflected on the Call Listing Report
Summary:    

Hi Sanjay, 

I have tested the case in version 810. Database HELPDESK in QA1.

All calls are not listed on the Call Listing Report.

Steps to replicate.

  1. Create a new call.
  2. Enter Logged By,  Priority, Product, Category , Assigned To and Resolve day.
  3. Enter the subject,case information and save the case. Case log date would be of today's 
  4. Generate the report with dates 01/06/2017 to 27/06/2017 or with the case number. The case number is updated on the search screen.
  5. The report is generated blank.

We have identified for case which we tag "assigned to" at logging is not appearing on the case.



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Audit Notes:
06 Jun 201711:49AM Comment 1 by Alvis (Link Technologies) Case 8585 added to project 8.12
06 Jun 201712:03PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 06-06-2017 12:03 PM Time Taken: 1.00

Hi Rashna,

The default date filter is based on comment date. Since this call has no comments, it was not showing in the report.

I have changed the report to also include cases where there are no comments based on the logged date.


15 Jun 201704:35PM Comment 3 by Sanjeet (Link Business Solutions) Assigned To: Development Followup Date: 15-06-2017 04:35 PM
1. Was this test completed using Demo / New / Other database? DEMO
2. Did the test pass or fail? PASS
3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A
4. Data verified, saved, edit, delete/void? N/A
5. Documentation update required? N/A
Additional Details (Risks, issues, special conditions required for this test to pass etc): N/A

20 Jun 201701:43PM Comment 4 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 20-06-2017 01:43 PM
Case closed.

If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08585 in the subject line of all emails regarding this issue.

Document size: 2.0 KB
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