| Subject: | Review "CallsActionedToday" alert and improve readability and content. |
| Summary: | Review the following issues: - Alert lists the comment lines but there is only the case header summary which is repeated. We should have one header and list the lines below each header.2.
- Limit the display of detail lines to 100 characters - Strip images like in email alerts.
- Add a "total hours" to the end of the list
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| Audit Notes: | Edited by sanjay on 12/01/21 15:44. Edited by sanjay on 15/12/20 10:48. |
| 15 Dec 2020 | 08:10AM Comment 1 by Sanjay (Link Technologies) Case L12108 added to project 12.3 |
| 15 Dec 2020 | 10:46AM Comment 2 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 17-12-2020 10:42 AM Time Taken: 6.00 |
| PART A - Development work for this case has been completed. 1. The change will be available in version:12.30.1216 2. The following changes were made(Include Database object names, Program classes and any other relevant information): - Refactored the columns in the table so that we have only 4 columns
- First Column - REFERENCE contains the Call-ID, Comment, Priority, Category and group
- The second column contains the Subject and Comments (stripped of images)
- Third and 4th columns contain Time and Cost
- Added a total row to the alert
3. Affected Areas: - Calls Actioned today alert
4. The issue was caused by: - Improvement to alert display and add more information.
5. Notes:
6. Next Step: Review code ---------------------- PART B - Development Reference: 1. Changes implemented was according to the approved design (Y/N): No. Design and Dev in the same session 2. Variations to the approved design: NA |
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| 24 Dec 2020 | 11:30AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 30-12-2020 11:26 AM Time Taken: 1.00 |
| System test completed |
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| 07 Jan 2021 | 01:50PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 13-01-2021 01:44 PM Time Taken: 1.00 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | - Add a comment on case 9205 in the demo database. Login as admin
- Manually run the process HEL001
| Fails Email is not sent.It was diagnosed that the "link technologies" domain is hardcoded in the procedure. |
Environment Details - OS version: Windows Server 2012
- Application version: 12.30.0105BETA
- Setup: Demo
- Server : 10.0.0.14
- Database: LINKSOFT-DEMO-123
Next Step: - For Closure
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| 07 Jan 2021 | 01:55PM Comment 5 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 13-01-2021 01:54 PM Time Taken: 1.00 |
| Hi Rashna, we have removed the hardcoding of the "LinkTechnologies" domain and added a filter for this alert. Can you test this in V12.30.0107 |
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| 11 Jan 2021 | 02:51PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 13-01-2021 02:44 PM Time Taken: 1.00 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | - Login as the admin ( Email : admin@link247.com.au)
- Put a comment in case 9013.
- Configure the process rule for the process HEL001 with value as "link247.com.au".
- Run the process
- Email should be sent
| Fails Tried domain as @link247.com.au, email was not sent |
Environment Details - OS version: Windows Server 2012
- Application version: 12.30.0108BETA
- Setup: Demo
- Server : 10.0.0.14
- Database: LINKSOFT-DEMO-123
Next Step: - For review
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| 12 Jan 2021 | 03:43PM Comment 7 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 14-01-2021 03:41 PM Time Taken: 2.00 Notes: Edited by sanjay on 13/01/21 09:17. |
| PART A - Development work for this case has been completed. 1. The change will be available in version: 12.30.0112 2. The following changes were made(Include Database object names, Program classes and any other relevant information): - Added a configuration on the "Calls Actioned today" so we can filter out domains we do not want to send this alert to.
- Added client details/Case Context above "subject" so we know what the comment was for
- Made the first column consistent by changing the order to "Priority, category then group"
- Replaced "Reference" with "Status" so we know the status of the case. Reference can be very long which will distort the message so we are removing this
3. Affected Areas: - "Calls Actioned Today" alert
4. The issue was caused by: - Improvement and removing Hard coding
5. Notes:
6. Next Step: UAT ---------------------- PART B - Development Reference: 1. Changes implemented was according to the approved design (Y/N): N 2. Variations to the approved design: |
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| 14 Jan 2021 | 10:50AM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 20-01-2021 10:47 AM Time Taken: 2.00 |
| UAT Performed by Sanjay and Alvis Setup - Using 12.30.0113 on QA6, we set up two users, one with domain link247.com.au and one with linktechnologies.com.au
- Added Domain Filter to "Calls Actioned Today" alert = "LinkTechnologies.com"
- Create two case entries, one with the user in each domain
Results - Alert correctly allowed only updates for the user in LinkTechnologies.com domain to pass through.
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