Company: Link Technologies
Case No: L12591. Project: 13.10: LinkSOFT version 13.10 - Improvements and Stabilisation
Logged By: Rashna (Edge Business Solutions) on behalf of Sanjay (Link Technologies) on 27 Sep 2021 03:15PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 7.00 (Weight: 9.00)
Version: 13.10.1011
Assigned To: Sanjay (Link Technologies)
Circulation: Rashna, Sanjay, Sitla Sharma, Vineshwar Prasad
Resolve By: Monday, 04 October 2021 02:51 PM [942 days since logged date]
Status: Closed
Subject: No data is printed in the "Customer Statement" when generated with format "Standard"
Summary:    

Steps to Replicate

  1. Process a credit sale for customer 0003. 
  2. Generate the customer statement with below details
    1. Date From - 01/01/2021
    2. Date To - 31/12/2021
    3. Customer - 0003
    4. Show Zero Balance - Yes
    5. Statement Format - Standard Portrait /Standard Landscape - Report is blank

Setup

  1. Server QA4
  2. DB - UAT-LINKSOFT
  3. URL  - http://10.0.0.13/LINKSOFT
  4. Version - 13.04
Audit Notes:Edited by sanjay on 13/10/21 10:48. Edited by sanjay on 04/10/21 09:44. Edited by sanjay on 04/10/21 09:44. Edited by sanjay on 30/09/21 10:46. Edited by sanjay on 28/09/21 09:08. 
28 Sep 202107:40AM Comment 1 by Sanjay (Link Technologies) Case L12591 added to project 13.04
28 Sep 202108:31AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 28-09-2021 02:10 PM Time Taken: 5.00
PART A - Development work for this case has been completed.

1. The change will be available in version:13.04.0928

2. The following changes were made(Include Database object names, Program classes, and any other relevant information):

  1. Corrected the issue with Standard Report.

3. Affected Areas:

  1. Customer Statement Report - Standard Format

4. The issue was caused by:

  1. Programming error. Integer conversion cause by CASE Statement.

5. Other Relevant Notes: 
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation):UAT


28 Sep 202109:08AM Comment 3 by Sanjay (Link Technologies) ETC was changed from 28/09/2021 to 28/09/2021
28 Sep 202103:07PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 28-09-2021 09:05 PM Time Taken: 1.00
The following tests were performed:

Table 1 - Test Results
#Test Case DetailsPass/FailComments
 1 
  1. Process a credit sale for customer 0003. 
  2. Generate the customer statement with below details
    1. Date From - 01/01/2021
    2. Date To - 31/12/2021
    3. Customer - 0003
    4. Show Zero Balance - Yes
    5. Statement Format - Standard Portrait
 Pass 

Environment Details

  1. OS version:
  2. Application version: 13.04.0928 RC5
  3. Setup on:
    1. Server:LinkQA4
    2. Database: UAT-LINKSOFT
    3. LinkSOFT URL: HTTP://10.0.0.13/LINKSOFT
  4. Login Details: Standard username and password for user "admin"

Next Step: Closure


28 Sep 202103:15PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-09-2021 09:15 PM
Thanks Rashna

30 Sep 202106:16PM Comment 6 by Sitla Sharma (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 02-10-2021 12:13 AM Notes: ETC extended from: 28/09/2021 to 02/10/2021

Hi Sanjay,

Can we have a script for this, so that it can be applied to all customers who are on Version 13? 

Upgrading them will be a bit too much on our end and downtime to customers as well.

Appreciate Your assistance, please.

Regards,
Sitla.


04 Oct 202108:56AM Comment 7 by Sitla Sharma (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 04-10-2021 02:51 PM Notes: ETC extended from: 02/10/2021 to 04/10/2021

Morning Sanjay,

We need a release for the following versions:

South Pacific Recordings:13.01.0831.GA
Go Fry & Nayans: 13.03.0923.GA

Thanks,
Sitla.


04 Oct 202109:32AM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-10-2021 03:17 PM Time Taken: 1.00

Hi Sitla, this request should be a separate case as this case was built based on the requirements defined.

I will create a new case for you.  Also note, we can give you a patch for the last production release.


04 Oct 202109:32AM Comment 9 by Sanjay (Link Technologies) Created new case L12600
04 Oct 202109:44AM Comment 10 by Sanjay (Link Technologies) Case L12591 added to project 13.03
13 Oct 202110:48AM Comment 11 by Sanjay (Link Technologies) Case L12591 added to project 13.10
If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12591 in the subject line of all emails regarding this issue.

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