| Subject: | Issue with "Short Surplus Buffer" configuration under POS- Global |
| Summary: | Hi Sanjay
1. Explain the issue - There is a configuration "Short Surplus Buffer" under POS- Global.
- We can configure the amount of shift shortage that is acceptable.
- If the shift variance is more than the "Short Surplus Buffer", then a customer record is created with the cashier details. An invoice is added to the customer record with the shift shortage amount.
- There is an issue whereby the invoice is created, however, the customer balance is doubled. For example, shortage amount is $10.00, the invoice was also created for $10.00 but the customer balance states $20.00.
- This causes a mismatch with the customer screen and customer statement for the cashier.
2. Steps to reproduce - Create a cashier as Rashna.
- Configure the "Short Surplus Buffer" as 20.
- Login as Rashna and process sales worth $219.40
- Close the shift with the amount as $150. Accept the variance of $69.40.
- Once the shift has closed, customer "Rashna" is created in the list of customers in POS.
- The invoice tab has a total of $69.40 while the customer balance has an amount of $138.80. Refer to Figure 1.
3. Environment Details - Version 949 Patch 1
- LINKSOFTDEMO -UAT
Figure 1: Customer Balances 
Thanks
Rashna |
| Audit Notes: | Edited by sanjay on 05/03/19 10:27. |
| 31 Aug 2018 | 07:51AM Comment 1 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 31-08-2018 07:51 AM |
| Investigate and resolve |
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| 31 Aug 2018 | 07:51AM Comment 2 by Sanjay (Link Technologies) Case 9484 added to project 09.5 |
| 04 Sep 2018 | 01:09PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 04-09-2018 01:09 PM Time Taken: 1.00 |
| Development work for this case has been completed. The change will be available in version: 9.5 beta3 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Changed charge to cashier process to correctly update customer balance.
2. The issue was caused by: - Customer balance was updated twice.
3. Next Step - UAT
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| 10 Sep 2018 | 01:15PM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 10-09-2018 01:15 PM Time Taken: 1.00 |
| System test completed. proceed with UAT. |
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| 18 Sep 2018 | 10:05AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 19-09-2018 12:00 AM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | 1 | Set the short surplus buffer as 50. - Open a shift with user admin.
- Process a sale of $314.50.
- Close the shift with amount $210.
- Accept a variance of $104.50.
- Verify that the balance for admin is correctly updated as $104.50
| Pass |
Figure 1: Customer Balance
Environment Details - OS version: Windows Server 2012
- Application version: 10.0.0 Beta 3
- Setup: Demo
- Server : 10.0.0.10
- Database: LINKSOFT-DEMO-10-RASHNA
Steps to reproduce failed scenarios: N/A Next Step: Case assigned to Sanjay for closure. Thanks
Rashna
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| 19 Sep 2018 | 04:30PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 19-09-2018 04:30 PM |
| Thanks Rashna |
|
| 09 Oct 2019 | 08:14AM Comment 7 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |