Company: Link Technologies
Case No: L09288. Project: 09.40: LinkSOFT Version 9.4
Logged By: Rashna (Edge Business Solutions) on 11 May 2018 02:57PM
Priority: High
Product: Framework
Group: Software Defect
Time Taken: 2.00 (Weight: 2.00)
Version: 9.496.1128
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Saturday, 12 May 2018 12:00 AM [2177 days since logged date]
Status: Closed
Subject: Unable to reset or recover password in 9.4 Beta 2
Summary:    

Hi Sanjay, 

Test Environment

  • Version 9400 Beta 2
  • Database - LINKSOFT on QA1
  • Application on Qa1
  • URL - http://10.0.0.11/ESS/Account/Login.aspx
  • OS - Windows 7

Issue 

Unable to Reset and Recover password in 9.4 Beta 2

Steps to Replicate

  1. Navigate to "User Maintenace" in ESS.
  2. For user "Alvis", tick the box for "Reset password and send the new password to the registered email address"
  3. System updates message "User details updated. Password Changed".
  4. However, email is not sent.
  5. Check the Event Log for error.

Error


Audit Notes:
11 May 201802:54PM Comment 1 by Sanjay (Link Technologies) Case 9288 added to project 09.4
11 May 201802:57PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 11-05-2018 02:57 PM
Development work for this case has been completed.
The change will be available in version: 94BETA3

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Corrected the issue where a null value is passed in the FROM Address and AttachmentContent. This is the case when email password is recovered as there are no attachments.

2. The issue was caused by:

  1. Null value in FROM address and AttachmentContent

    3. Next Step

    1. UAT

    24 May 201801:45PM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 24-05-2018 01:45 PM Time Taken: 1.00

    System test completed.

    Verified the following:

    1. Reset password - email is sent successfully.
    2. Recover password - email is sent successfully.

    regards
    Alvis


    25 May 201807:21AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 28-05-2018 12:00 AM Time Taken: 1.00

    Hi Sanjay, 

    This case has been successfully tested.

    Documentation is not required in the case.

    Test Environment

    • Version 9400 Beta 3
    • Database - LINKSOFT on QA1. Demo Database.
    • Application on QA1
    • OS - Windows 7.

    Test Plan

    Test DescriptionStatus
    1Reset password for user "Alvis", an email should be sent to the userPass
    2Users should be able to login with the obtained passwordPass
    3Recovered password for user "Alvis", an email should be sent to the user
    		Pass
    4Users should be able to login with the recovered password
    		Pass
    5There should not be any errors in the event logPass

    Thanks

    Rashna


    25 May 201802:47PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 25-05-2018 02:47 PM
    Thanks Rashna.

    09 Oct 201908:14AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09288 in the subject line of all emails regarding this issue.

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