Company: Link Technologies
Case No: L09362. Project: 09.40: LinkSOFT Version 9.4
Logged By: Karishma Kartika Devi (Link Fiji) on 21 Jun 2018 12:25PM
Priority: High
Product: Financial & Asset Management
Group: Software Defect
Time Taken: 2.00 (Weight: 2.00)
Version: 9.496.1128
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Karishma Kartika Devi, Rashna, Sanjay
Resolve By: Friday, 22 June 2018 12:00 AM [2108 days since logged date]
Status: Closed
Subject: Unable to login to FMSPortal with a new user
Summary:    
1. Problem Details

Issue

Unable to login to FMSPortal with a new user


Steps to Replicate

  1. Created a new user (Stacy)
  2. Approve the user and assign role
  3. Log out from admin account
  4. Log in to FMS portal with the new user credentials
  5. The system will give the below message


2. Error Message (Include screenshot of error)


3. Environment Details

Version 946 GA

Database LINKSOFTFMIS on QA1 - New Database

Database JIWAFMIS on QA1 - Demo Setup

User Credentials Stacy 12


Audit Notes:
21 Jun 201801:04PM Comment 1 by Alvis (Link Technologies) Case 9362 added to project 09.4
21 Jun 201802:16PM Comment 2 by Alvis (Link Technologies) Case 9362 removed from project 09.4
21 Jun 201802:17PM Comment 3 by Alvis (Link Technologies) Case 9362 added to project 09.4
21 Jun 201802:32PM Comment 4 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 21-06-2018 02:32 PM Time Taken: 1.00
Development work for this case has been completed.
The change will be available in version: 9.4.7

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Changed web framework to get database version from table LT_SYS_ApplicationLicence based on the LicenceGroup.

2. The issue was caused by:

  1. Database version was picked from an old licensing table.

    3. Next Step

    1. UAT

    21 Jun 201804:11PM Comment 5 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 21-06-2018 04:11 PM
    System test completed. Proceed with UAT on version 947 BETA7. 

    22 Jun 201811:00AM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 25-06-2018 12:00 AM Time Taken: 1.00
    Hi Sanjay,

    This case has been successfully tested.

    Documentation is not required for the case.

    Test Environment
    • Version 9.4 Beta 7
    • Database - LINKSOFTNEW on QA1
    Test Plan
    • Create a new user Stacy with password 12. The user should be able to log into FMIS without error - Pass
    • Register a new user Rashna with password 12. The user should be able to log into FMIS without error - Pass
    Thanks
    Rashna

    22 Jun 201801:30PM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 22-06-2018 01:30 PM
    Thanks Rashna 

    09 Oct 201908:14AM Comment 8 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09362 in the subject line of all emails regarding this issue.

    Document size: 4.5 KB
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