| Subject: | HelpDesk Manage Survey Analysis |
| Summary: | Dear Team, There seem to be an issue with analysis of clients ratings to respective questionnaires. The ratings displayed is calculating 2016 survey ratings with 2017 ratings, which I assume to be incorrect. All questions raised in the survey platform includes results from previous years and this year. - Can there be an option to separate every year survey results for comparison purposes and for accurate reporting results? - Can we provide a filter option for this?
Appreciate your assistance on this.
Kind Regards
Lania
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| Audit Notes: | Edited by sanjay on 05/03/19 10:31. |
| 04 Jan 2018 | 02:31PM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Lania (Link Fiji) Followup Date: 15-01-2018 12:00 AM Time Taken: 0.50 |
| Hi Lania, We understand you require comparison. Can you please update the case with sample screenshots with data and filters. This will allow us to clearly advise the development team of the design to be made in Helpdesk. Regards
Vineet and Rashna |
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| 10 Jan 2018 | 03:30PM Comment 2 by Alvis (Link Technologies) Case 8980 added to project 900 |
| 10 Jan 2018 | 03:31PM Comment 3 by Vineet (Link Business Solutions) Assigned To: Development Followup Date: 10-01-2018 03:31 PM Time Taken: 1.00 |
| Development Meeting 2018 Agreed to add a graph to plot survey rating by month/year for each question
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| 26 Jul 2018 | 08:37AM Comment 4 by Rashna (Edge Business Solutions) Case 8980 removed from project 999 |
| 30 Aug 2018 | 09:47AM Comment 5 by Alvis (Link Technologies) Case 8980 added to project 09.5 |
| 04 Sep 2018 | 09:44AM Comment 6 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 04-09-2018 09:44 AM Time Taken: 5.00 |
| Development work for this case has been completed. The change will be available in version: 95 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Added Survey Pivot analysis to Helpdesk for review and feedback
2. The issue was caused by: - NA
3. Next Step - Review and Feedback
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| 10 Sep 2018 | 04:40PM Comment 7 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 10-09-2018 04:40 PM Time Taken: 1.00 |
| System test completed. proceed with UAT. |
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| 26 Sep 2018 | 10:33AM Comment 8 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 26-09-2018 10:33 AM |
| Hi Sanjay QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | 1 | Verify that there is a menu for " Survey Analysis" | Pass | 2 | Generate different graphs from "Chart Type". | Pass. Test "Bar", "Pie","Doughnut" | 3 | Use the "Filter Area" options to generate the graphs | Pass. tested "Category", "Priority",. The issue with "Date Survey Create" - Fixed by Alvis. |
Environment Details - OS version: Windows Server 2012
- Application version: 10 BETA 4
- Setup: Demo
- Server : 10.0.0.10
- Database: LINKSOFT-DEMO-10-RASHNA
Steps to reproduce failed scenarios: N/A Next Step: Case added to documentation que.
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| 01 Oct 2018 | 07:42AM Comment 9 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 01-10-2018 07:42 AM Time Taken: 1.00 |
| Hi Sanjay, Documentation updated on the case. Documentation updated under Link Web Applications Portal -- Helpdesk -- Survey Anaylsis. Thanks
Rashna |
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| 02 Oct 2018 | 09:25AM Comment 10 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 02-10-2018 09:25 AM |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 11 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |