Subject: | Users created from process "ESS002" are unable to recover the password. |
Summary: | 1. Explain the issue Users created from process "ESS002" are unable to recover the password.
2. Steps to reproduce - Enable process ESS002.
- Create an employee in Payroll.
- Recover password of the user in LinkWEB.
- Password recovery is not successful. Refer to Figure 1.
3. Environment Details - Version: 10 BETA 4
- Setup - Demo
- Server: 10.0.0.10
- Database: LINKSOFT-DEMO-10-RASHNA
4. Screenshot: Include screenshots for cases that need clarity. Reduce the image size before attaching it to the case. Figure 1: Error.
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Audit Notes: | Edited by sanjay on 05/03/19 09:14. Edited by sanjay on 28/09/18 11:38. |
26 Sep 2018 | 04:59PM Comment 1 by Alvis (Link Technologies) Case 9595 added to project 10.0 |
27 Sep 2018 | 04:02PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 27-09-2018 04:02 PM Time Taken: 1.00 |
| Development work for this case has been completed. The change will be available in version: 10.0.5 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Resolved by using the ADMIN membership provider to reset password
2. The issue was caused by: - Null value in secret question
3. Next Step - UAT
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28 Sep 2018 | 07:44AM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 28-09-2018 07:44 AM Time Taken: 1.00 |
| Hi Sanjay, I am still unable to recover the password. Steps to Replicate - Enable process ESS002.
- Configure "Role" and "username format"
- Create an employee on 321.
- Recover password for the employee.
- Refer to Figure 1 for error.
Test Environment - Database - LINKSOFT-DEMO-10-RASHNA
- Server - 10.0.0.10
- Version - 10 BETA 5
- Employee - E070
Figure 1: Error Thanks Rashna |
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28 Sep 2018 | 08:32AM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 28-09-2018 08:32 AM Time Taken: 1.00 Notes: Edited by rashna on 28/09/18 08:35. |
| As per the GTM session with Sanjay we have identified that password recovery fails when the email address is not set on the employee profile. Below enhancements are required. - Make email address mandatory
- Validate the email address format
- Allow only one email address per employee.
- Email address updated in the web should be updated in Backoffice.
Thanks Sanjay and Rashna |
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28 Sep 2018 | 11:38AM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 28-09-2018 11:38 AM Time Taken: 2.00 |
| Hi Rashna, Maybe we should leave this as it is for now. I have added a check to send the "Invalid Email" message if the email is blank. We can look at adding validation and mandatory fields at a later release. Please test this in BETA6 |
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03 Oct 2018 | 08:37AM Comment 6 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 03-10-2018 08:37 AM Time Taken: 1.00 |
| System test completed. Proceed with UAT |
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03 Oct 2018 | 12:58PM Comment 7 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 03-10-2018 12:58 PM Time Taken: 1.00 |
| Hi Sanjay Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues No | Test Description | Pass/Fail | 1 | Create a new employee E069. Do not enter an email address. - Recover password for the employee. The system should prompt that email is invalid.
- Update the password for the user on user maintenance.
- Recover password. This should be successful.
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 10 Beta 6
- Setup: Demo
- Server : 10.0.0.10
- Database:LINKSOFT-DEMO-10-RASHNA
Steps to reproduce failed scenarios: N/A Next Step: for closure
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04 Oct 2018 | 04:02PM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 04-10-2018 04:02 PM |
| Thanks Rashna |
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09 Oct 2019 | 08:14AM Comment 9 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |