| Subject: | Unable to login into Linksoft after upgrading to 933 |
| Summary: | Hi Sanjay, We have created a new database at a client site but when trying to login, the following error is received. We have uploaded all inventory details of the client to this database. To review and isolate this as an applications issue, we created another DB as Linksoft1 onsite and tried to log in to POS, we were able to successfully login to that DB. 
Steps: - Open POS
- Errors Appears
Environment Details: - QA: 4
- DB: CLIENT_CONSUMER_LINKSOFT
Kindly take a look urgently as our consultant is stuck onsite in Nadi. Regards
Aarti/Vineet |
| Audit Notes: | Edited by sanjay on 08/12/20 10:53. |
| 01 May 2018 | 10:10AM Comment 1 by Sanjay (Link Technologies) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 01-05-2018 10:10 AM Time Taken: 1.00 |
| Hi Aarti, The message says to run database upgrade. Can you upgrade the database and try again. regards
Alvis |
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| 01 May 2018 | 10:20AM Comment 2 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 02-05-2018 12:00 AM Time Taken: 0.75 |
| Hi Alvis, We have tried that but the error on the screen remains the same. Kindly take a look. Regards
Aarti |
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| 01 May 2018 | 10:20AM Comment 3 by Vineet (Link Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 01-05-2018 10:20 AM |
| Hi Alvis We had already ran the DB scripts twice assigning case to development team for further diagnosis. This did not resolve our problem. Vineet
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| 01 May 2018 | 10:36AM Comment 4 by Sanjay (Link Technologies) Assigned To: Vineet (Link Business Solutions) Followup Date: 01-05-2018 10:36 AM Time Taken: 1.00 |
| Hi Vineet, The error message indicates that one of the values is not in the correct format. We checked your database and found that Default POS float amount was not a numeric amount. Please change this to a numeric amount using Backoffice Configuration. From our understanding, the cause would be the POS Float amount was set to a blank using back-office application. If you can find another way to make this blank, let us know. We will change the case type from system issue to support. regards
Alvis |
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| 01 May 2018 | 10:42AM Comment 5 by Sanjay (Link Technologies) Assigned To: Alvis (Link Technologies) Followup Date: 01-05-2018 10:42 AM |
| --- Skype conversation - Assigned to Alvis for 9.4 implementation [10:39:54 AM] Link - Vineet: I see. So can we get POS to somehow display that as message as we do not know the cause from just the message displayed by POS error message. [10:40:29 AM] Sanjay Singh: You cannot make the value a string if you use the application, it only happens if you use backoffice to update the POS configuration [10:40:37 AM] Sanjay Singh: we will remove POS configuration from Backoffic |
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| 01 May 2018 | 11:19AM Comment 6 by Alvis (Link Technologies) Case 9269 added to project 09.4 |
| 01 May 2018 | 11:20AM Comment 7 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 01-05-2018 11:20 AM Time Taken: 1.00 |
| Development work for this case has been completed. The change will be available in version: 9.4 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Removed POS module from the configuration screen in back-office.
2. The issue was caused by: - N/A
3. Next Step - UAT
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| 09 May 2018 | 10:15AM Comment 8 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 09-05-2018 10:15 AM Time Taken: 1.00 |
| System test completed. POS Module configuration is removed from back-office. |
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| 10 May 2018 | 02:19PM Comment 9 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 11-05-2018 12:00 AM Time Taken: 1.00 |
| Hi Sanjay, This case has been successfully tested. Documentation is not required for the case. Test Environment - Version 9400
- Database - LINKSOFT on QA1
- Application on QA1
- OS - Windows 7
Test Plan - Validate that POS module has been removed from 233 - Pass
Figure 1: Screenshot 
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| 11 May 2018 | 02:50PM Comment 10 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-05-2018 02:50 PM |
| Thanks Rashna. |
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| 09 Oct 2019 | 08:14AM Comment 11 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |