| Subject: | When the Integration Part No. is a non-physical item in Jiwa, the sales order quantity is reflected incorrectly |
| Summary: | Problem Details The integration part number is created as a non-physical item in Jiwa. When a billable time entry is approved in ESS, a sales order is created in Jiwa however, the sales order quantity is reflected as an ordered quantity (is in red). Therefore when this sales order will be processed, the billable amount will be posted as zero.
Error Screenshot
Environment Details
Server Name: LinkQA3
Jiwa Database Name : 9.2.3 UAT
User Login in ESS: Alvis - Time Entry approved by Admin user
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| Audit Notes: | |
| 20 Feb 2018 | 04:15PM Comment 1 by Alvis (Link Technologies) Case 9119 added to project 8.3 |
| 20 Feb 2018 | 04:18PM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 20-02-2018 04:18 PM Time Taken: 1.00 |
| Hi Karishma, I have resolved the issue with backorder quantities when billable time entry is processed. Also, note that Time Entry billing settings for ARSalesOrder should be "Use LinkSOFT Inventory = No" regards
Alvis |
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| 21 Feb 2018 | 09:47AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 21-02-2018 09:47 AM |
| Please UAT in BETA4. |
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| 21 Feb 2018 | 02:06PM Comment 4 by Karishma Kartika Devi (Link Fiji) Assigned To: Alvis (Link Technologies) Followup Date: 21-02-2018 02:06 PM Time Taken: 1.00 |
| Hi Alvis The issue still remains in Beta 4. Note that the Time Entry billing settings for ARSalesOrder is set to "Use LinkSOFT Inventory = No" Please refer to the following screenshot (tested in Beta 4):
Environment Details
Server Name: LinkQA3
Jiwa Database Name : 9.2.3 UAT
User Login in ESS: Alvis - Time Entry approved by Admin user |
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| 21 Feb 2018 | 02:48PM Comment 5 by Sanjay (Link Technologies) Assigned To: Karishma Kartika Devi (Link Fiji) Followup Date: 21-02-2018 02:48 PM |
| Hi Karishma The items will go RED if you don't have enough stock in JIWA. Can you confirm that the item has sufficient stock at hand? regards
Alvis |
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| 21 Feb 2018 | 02:51PM Comment 6 by Sanjay (Link Technologies) Assigned To: Karishma Kartika Devi (Link Fiji) Followup Date: 21-02-2018 02:51 PM |
| I have tested this on beta4 and sales order is created correctly. see results below: 
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| 22 Feb 2018 | 07:38AM Comment 7 by Karishma Kartika Devi (Link Fiji) Assigned To: Sanjay (Link Technologies) Followup Date: 22-02-2018 07:38 AM Time Taken: 1.00 |
| Hi Sanjay After applying the DB Integration script in the Jiwa database again after installing Beta 4, the issue reported in this case had resolved. Find below screenshot of the result:
.JPG)
Related case 9093 is assigned to Rashna for documentation. Kindly review and close this case.
Regards Karishma |
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| 22 Feb 2018 | 03:43PM Comment 8 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 22-02-2018 03:43 PM |
| Thanks Karishma |
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| 09 Oct 2019 | 08:14AM Comment 9 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |