| Subject: | Priority, Category and Group display in Helpdesk should show Deleted items in the main display. Do No show DELETED items in the Edit form. |
| Summary: | We are able to mark Helpdesk Priority, Category and Group's as DELETED. When this is done, the grids showing the calls with the DELETED category should show the correct category, while the EDIT FORM should show the NOT DELETED lists. |
| Audit Notes: | Edited by sanjay on 05/03/19 10:44. |
| 15 Nov 2018 | 09:00AM Comment 1 by Sanjay (Link Technologies) Case 9704 added to project 10.1 |
| 15 Nov 2018 | 12:31PM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 15-11-2018 12:31 PM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Delete the Priority - High
Category - Purchasing
Group - Improvement | Pass | | 2 | Validate that "Priority, Category and Group" are unchanged on calls under "View All Calls". | Pass | | 3 | Validate that "Priority, Category and Group" are unchanged on calls under "Project".
| Failed, the fields are updated with the codes. | | 4 | The user should be able to update the Validate that "Priority, Category and Group" on calls under "View All Calls" and "Projects" | Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 10.1.2.4
- Setup: Demo
- Server : 10.0.0.10
- Database: RASHNA-LINKSOFT-DEMO-10
Steps to reproduce failed scenarios: N/A Next Step: for correction
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| 15 Nov 2018 | 01:06PM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 15-11-2018 01:06 PM Time Taken: 1.00 |
| Development work for this case has been completed. The change will be available in version: 10.1.2.5 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Corrected the issue where the "data source" for the "Grid" did not contain the DELETED Priority, Category and Group's.
2. The issue was caused by: - Coding error
3. Next Step - UAT
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| 15 Nov 2018 | 02:23PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 15-11-2018 02:23 PM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Deleted the "Priority - High,
Category - Purchasing and
Group - Improvement" | Pass | | 2 | Validate that "Priority, Category and Group" are unchanged on calls under "Project
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 10.1.2.5
- Setup: Demo
- Server : 10.0.0.10
- Database: RASHNA-LINKSOFT-DEMO-10
Steps to reproduce failed scenarios: N/A Next Step: for closure
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| 15 Nov 2018 | 02:28PM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 15-11-2018 02:28 PM |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |