| Subject: | System takes alot of time to process account payment |
| Summary: | Bula Vinaka Team, There is an issue in Laucala Bay Pharmacy, where the system takes almost 19 - 25 minutes to process account payment for customers. Refer steps to replicate: - Logged into POS
- Click on Start Point of Sale
- Click on Account Payment and select "Payment for Credit Sale"
- Search customer "LBPC0163"
- Take $39000 Cash payment
- Auto Apply this payment
- The system takes good 19-22 minutes to complete this
The client requires the system to process the payment in 2-3 minutes. Accordingly, to them, 22 minutes is too long and a loss for the business. I have uploaded the database in FTP as "LBS_LINKSOFT_10476.zip" and also upgraded it to version V10.144. Please diagnose and advise how can we enhance this. Kind Regards
Aarti |
| Audit Notes: | Edited by aarti on 19/09/19 08:55. Edited by alvis on 20/06/19 09:28. Edited by aarti on 19/06/19 14:00. Edited by aarti on 19/06/19 13:33. |
| 20 Jun 2019 | 09:28AM Comment 1 by Alvis (Link Technologies) Case 10476 added to project 10.15 |
| 24 Jun 2019 | 04:09PM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 24-06-2019 04:09 PM Time Taken: 2.00 |
| Development work for this case has been completed. The change will be available in version: 10.145 & 11.0.0624 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Refactored the payment allocation process to improve performance.
- Time taken to process 2,000 invoices were approximately 3 minutes
2. The issue was caused by: - Improvement
3. Next Step: - UAT
4. Notes: |
|
| 25 Jun 2019 | 01:37PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 25-06-2019 01:37 PM Time Taken: 1.50 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Perform the following - Restore Database - LBS_LINKSOFT_10476
- Upgrade database to version 10.0145
Customer balances for "LBPC0163" are as below - Paid - 163442.93
- Outstanding - 64661.36
Test allocation - Navigate to "POS - Account Payment - Payment for Credit Sale
- Process the payment of 39000.
- The payment should be allocated in a timely manner.
- Balance should be updated as below.
- Paid - 202442.93
- Outstanding - 25661.36
| Pass - Time Taken for auto apply - 2:09:64
- Time taken for receipt print - 0:38:75
|
Environment Details - OS version: Windows Server 2012
- Application version: 10.0.145
- Setup: Client
- Server : 10.0.0.14
- Database: LINKSOFT_CASE10476
Next Step: Review and Closure
|
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| 27 Jun 2019 | 01:05PM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 27-06-2019 01:05 PM |
| Thanks Rashna |
|
| 19 Sep 2019 | 08:55AM Comment 5 by Aarti Pooja Gayaneshwar (Link Business Solutions) Case 10476 removed from project 10.145 |
| 19 Sep 2019 | 08:55AM Comment 6 by Alvis (Link Technologies) Case 10476 added to project 10.145 |
| 09 Oct 2019 | 08:17AM Comment 7 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - Cleared queue due to large number of calls |