| Subject: | Unable to generate Tax Employer Monthly Schedule Report - Error: Unable to cast com object of Type. Crystal Reports issue with LinkSOFT 10.138 and JIWA 7.2 |
| Summary: | 1. Problem Details
Unable to generate Tax Employer Monthly Schedule Report Crystal Reports Windows Forms Viewer Error Message: Unable to cast COM object of type "CrystalDecisions.ReportAppServer.Controllers.ReportSourceClass" to Interface Type
2. Error Message (Include screenshot of error) 
3. Environment Details | Server Name: | 10.0.0.100 | | Database name: | LINK-LINKSOFT | | Application Hosted on: | LINKTS | | Login User ID/Password: | | | Client Operating System: | | | Browser version (if Aplicable): |
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4. Relevant History Information
The issue can be reproduced by performing the following:
----------------------------------------------------------------------- --- TO BE COMPLETED AFTER THE CASE HAS BEEN RESOLVED --- Has the problem been solved?:
Steps taken to resolve the issue:
Has the final solution review been done with the customer? (Yes/No) Notes from discussion with customer:
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| Audit Notes: | Edited by sanjay on 01/12/21 15:22. Edited by sanjay on 09/01/19 11:26. Edited by sanjay on 17/12/18 08:59. Edited by sanjay on 17/12/18 08:50. Edited by sanjay on 17/12/18 08:49. Edited by sanjeet on 14/12/18 13:26. |
| 17 Dec 2018 | 08:57AM Comment 1 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 17-12-2018 08:57 AM Time Taken: 4.00 |
| Hi Sanjeet, The issue has been resolved. The issue was caused by the environment's Crystal Reports Framework Installation and affected all reports. Crystal Reports 13.20 (32 bit) was reinstalled to resolve the issue and the Terminal server restarted. The cause of the issue has not been identified. Since this affected all reports, I have changed the GROUP from "Software Defect" to "Support Assistance" and the Category from "HRIS" to Framework. The Case subject has also been changed so that the "SEARCH" will find the issue easily. Please review and close this case. |
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| 22 Dec 2018 | 12:58PM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 22-12-2018 12:58 PM Time Taken: 6.00 Notes: Edited by sanjay on 22/12/18 12:59. |
| Hi Sanjeet, Jiwa 7.2 client is not compatible with LinkSOFT 10 client due to Crystal Runtime requirements, therefore the two cannot be installed on the same TS. Jiwa 7.2 requires Crystal Runtime 13.0.21. LinkSOFT requires 13.0.20
I have updated the runtime to be compatible with JIWA so you can go ahead with your AM invoices.
If you need to use link reporter we will need to set this up on another terminal. I will look into why JIWA was upgraded to 7.2 without a compatibility check. |
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| 27 Dec 2018 | 07:47PM Comment 3 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 27-12-2018 07:47 PM Time Taken: 6.00 |
| Corrected the issue by manually forcing the Reporter Runtime to be compatible with JIWA. See the following thread for details. |
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| 09 Jan 2019 | 11:27AM Comment 4 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 09-01-2019 11:27 AM |
| Attached is the Reporter configuration file with the required changes in order for LinkSOFT to work with JIWA 7.2 |
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| 09 Jan 2019 | 11:30AM Comment 5 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 09-01-2019 11:30 AM |
| When you install JIWA 7.2 it places a new set of runtime which prevents LinkSOFT reports from working. use the config file in the case to make LinkSOFT work |
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| 09 Jan 2019 | 11:32AM Comment 6 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 09-01-2019 11:32 AM |
| Hi Rashna, please update the documentation with JIWA 7.1 compatibility as 7.2 uses a new Crystal runtime that is not compatible. |
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| 14 Jan 2019 | 07:39AM Comment 7 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 14-01-2019 07:39 AM Time Taken: 1.00 |
| Hi Sanjay, Documentation has been completed under - Installation -> System Requirements
- Integration -> Integration Settings
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| 14 Jan 2019 | 12:47PM Comment 8 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 14-01-2019 12:47 PM |
| Thanks Rashna |
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| 02 Aug 2019 | 01:42PM Comment 9 by Sanjeet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 02-08-2019 01:42 PM Time Taken: 0.50 |
| Hi Sanjay, This patch has solved the reporter issue, but reports generated on the web platform is still an issue. 
Regards
Sanjeet |
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| 02 Aug 2019 | 02:25PM Comment 10 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 02-08-2019 02:25 PM Time Taken: 2.00 |
| Hi Sanjeet, you would have to do a similar change to the Web-Config file. See the following thread for details. In V11 build dated after 1st August, we have added support for Crystal Runtime 13.0.25 which will resolve the compatibility issue with Jiwa 7.2 |
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| 23 Aug 2019 | 10:51AM Comment 11 by Sanjay (Link Technologies) Assigned To: Sanjeet (Link Business Solutions) Followup Date: 23-08-2019 10:51 AM |
| Call closed. Let us know if you need assistance. |
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| 09 Oct 2019 | 08:17AM Comment 12 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - Cleared queue due to large number of calls |