Company: Link Technologies
Case No: L09537. Project: 10.10: LinkSOFT Version 10.1
Logged By: Rashna (Edge Business Solutions) on 28 Aug 2018 07:26AM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 5.00 (Weight: 5.00)
Version: 10.155.0117
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Wednesday, 29 August 2018 12:00 AM [2067 days since logged date]
Status: Closed
Subject: A blank report is generated when printing purchase orders from menu 575.
Summary:    
1. Explain the issue

A blank report is generated when printing purchase orders from menu 575.


2. Steps to reproduce
  1. Create a Purchase Order in company 100.
  2. Approve PO.
  3. Print PO from 575.
  4. When the Purchase Order report is generated the report does not have data about the PO. The company details in the report are also incorrect.

3. Environment Details
  • Version: 9.5 Beta2
  • Setup - Demo
  • Server: Qa4
  • Database: LINKSOFT-UAT95-LINKFJ

4. Screenshot: Include screenshots for cases that need clarity. Reduce the image size before attaching it to the case.

Figure 1: Approved PO

Figure 2: PO report

Thanks
Rashna

Audit Notes:Edited by sanjay on 05/03/19 09:42. Edited by sanjay on 05/03/19 09:42. 
28 Aug 201809:13AM Comment 1 by Alvis (Link Technologies) Case 9537 added to project 09.5
29 Aug 201810:32AM Comment 2 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 29-08-2018 10:32 AM Time Taken: 1.00

Hi Rashna,

I am not able to reproduce this issue. It seems the user running the report is logged into company 1002.

Can you try the following:

  1. Login to Link WEB and switch to company 1001
  2. Reprint the Purchase order report

regards
Alvis


29 Aug 201812:48PM Comment 3 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 29-08-2018 12:48 PM Time Taken: 1.00

Hi Sanjay, 

I have verified this case, the scenario on the case occurs if the user was logged in company 1002 in the web.

Steps to Replicate

  1. Log into Linkweb with user "Admin".
  2. Change the company to 1002.
  3. Log out of Linkweb.
  4. Log into Backoffice.Company is BO is 1001.
  5. Create, Approve and Print PO. 
  6. PO is printed as blank.

Queries

  1. The default company on 222 for user admin is 1001. 
  2. Currently, in Fiji all clients have a single company setup who are using POS and Payroll.
  3. However, for the future clients especially with merging in 9.5, can we resolve this as a systems issue or does it need to come as a consulting exercise? 

Thanks
Rashna


03 Sep 201804:29PM Comment 4 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-09-2018 04:29 PM Time Taken: 1.00
Development work for this case has been completed.
The change will be available in version: 9.5 beta 3

1. The following changes were made(Include Database object names, Program classes and any other relevant information):|

  1. Removed "Default Organisation" from menu 222. This is maintained in Link Web User Maintenance.
  2. Backoffice login uses "default company" defined at the user maintenance in the web.
  3. When a switch company is made in backoffice, it updates the Link Web user maintenance default company.

2. The issue was caused by:

  1. Duplication of the default company setup.

    3. Next Step

    1. UAT

    07 Sep 201804:50PM Comment 5 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 07-09-2018 04:50 PM Time Taken: 1.00
    System test completed. proceed with UAT. 

    18 Sep 201812:42PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 18-09-2018 12:42 PM Time Taken: 1.00
    Hi Sanjay
    QA Results
    Tests carried out according to requirements specified on the case header

    Test Results Summary

    Table 1 - Summarised list of issues
    NoTest Description Pass/Fail 
    1
     Verify the organisation drop down has been removed from 222.
    		 Pass
    2
     
    1. Log into Linkweb with user "Admin".
    2. Change the company to 1002.
    3. Log out of Linkweb.
    4. Log into Backoffice.Company is BO is 1001.
    5. Create, Approve and Print PO. 
    6. PO should contain details
     Pass
    3

    When a switch company is made in backoffice, it updates the Link Web user maintenance default company.

    1. Login into web as admin, change company to 1002. Log into BO, admin was logged in company 1002.
    2. Change the company to 1001 in BO, log into Linkweb, admin was logged in company 1001.
     Pass

    Note: Documentation has been updated for the case. Edited the user Login Page.

    Environment Details

    1. OS version: Windows Server 2012
    2. Application version: 10.0.0. Beta 3
    3. Setup: Demo 
    4. Server : 10.0.0.10
    5. Database: LINKSOFT-DEMO-10-RASHNA

    Steps to reproduce failed scenarios: N/A

    Next Step: Case assigned to Sanjay for closure.

    Thanks
    Rashna


      19 Sep 201804:27PM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 19-09-2018 04:27 PM
      Thanks Rashna 

      09 Oct 201908:14AM Comment 8 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
      If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L09537 in the subject line of all emails regarding this issue.

      Document size: 10.4 KB
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