1. Add a new table called QualityControl with three new fields named Date, CheckedBy, and Notes
2. Add a new firm that loads all calls that have not been quality checked
3. User can then review and add pass/fail and notes
4. If a call is open, it can have multiple quality checks until it is closed
5. Once closed, a call can have only one quality check
6. Add QA flag to main call view
7. No change to alerts
8. Insert quality check as notes against a call

Hi Alvis,

Can you do the following:

1. Create a menu under helpdesk maintenance
2. Create the table to hold calls and QA comments, iserid, datechecked, passfail
3. Create the select script to list all calls that are OPEN OR are closed and do not have a quality check against them
4. Create the Insert script that will update table in 1. above and insert in call notes

Assign case to me to complete.

Thanks

The following tasks have been completed:

1. Created new menu: 

1. Security code 'IN031'
2. Menu Name: 'Quality Control'
3. Form Name: '~/Forms/QualityControl.aspx'
4. Image Name: '~/Images/MaintainTemplate.ico'

1. ID - GUID - PH
2. CallID
3. DateEntered
4. UserEntered - UserID
5. Comments
6. PassFail

Published to Link247 for System Test.

1. All open cases will be shown in quality control.
2. Closed cases will be shown in quality control if it has failed.
3. Comments are added to the call for each quality control entry.

Documentation updated on the case.

Documentation updated under Helpdesk - Main Menu -- Quality Control