Company: Link Technologies
Case No: L08965. Project: 08.20: LinkSOFT Version 8.2
Logged By: Rashna (Edge Business Solutions) on 11 Dec 2017 06:31PM
Priority: High
Product: Point of Sale
Group: Software Defect
Time Taken: 3.00 (Weight: 3.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Sanjay
Resolve By: Tuesday, 12 December 2017 12:00 AM [2300 days since logged date]
Status: Closed
Subject: Customer name is not saved when name is changed and record saved using the File ~> Save option
Summary:    

Hi Sanjay, 

Customer name is not saved when name is changed and record saved using the File ~> Save option 

This has been replicated in 8.20 Beta 2. Tested case in QA1 with database LINKSOFT.

Steps to Replicate 

  1. Log into POS
  2. Enable configuration " Allow users to assign new customer numbers" as Yes.
  3. Go to Customer Menu
  4. Select the Option to create new customer - "File --> New Customer"
  5. Enter customer code - PGCU0000000126
  6. Enter Name as "Link Technologies"
  7. Save customer from the File option - "File --> Save Customer".
  8. The Name changes back to the name before Save.

Note: We have customer call for this and client is wanting to know what are the names of the customer. The Audit data has name inserted as blank. Can we get data from any other option?

Audit Notes:
11 Dec 201708:16AM Comment 1 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-12-2017 08:16 AM

Hi Sanjay,

When users click "save" from "file" menu without tabbing out of the changed field, the changes are lost.

Rashna: please setup the client environment on QA machine so I can investigate what had happened.

regards
Alvis


11 Dec 201708:17AM Comment 2 by Alvis (Link Technologies) Case 8965 added to project 8.2
11 Dec 201706:28PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 11-12-2017 06:28 PM Time Taken: 2.00

Hi Rashna, The "save" behavior on the "customer save menu" option has been resolved.  Note that this issue is not the cause of the "blank customer code".

The update will be available on 820.BETA3

Regards
Sanjay


14 Dec 201701:47PM Comment 4 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 14-12-2017 01:47 PM
Assigned to Sanjeet to perform UAT on BETA3 (8230).  

14 Dec 201702:48PM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 14-12-2017 02:48 PM Time Taken: 1.00
QA for product and Patch Releases
Step 1 - Developer to system test changes until not issues are found
Step 2 - Product expert to complete Product QA.

Test Summary

Table 1 - Summarised list of issues
NoIssue Description Resolved? 
1
Set Allow users to assign new customer number as Y. Click on New Customer. Click on Save Customer (File -Save Customer). Record should not be saved

Pass
2
Set Allow users to assign new customer number as Y. Click on New Customer. Click on Save Icon. Record should not be saved 
 Pass
3
Set Allow users to assign new customer number as Y. Click on New Customer. Enter the customer name, save details. Remove Customer name after saving,system should not allow - Use "Save Customer (File -Save Customer)" 
 Pass
4
Set Allow users to assign new customer number as Y. Click on New Customer. Enter the customer name, save details. Remove Customer name after saving, system should not allow - Use "Save Icon"  
Pass
5
 Set Allow users to assign new customer number as N. Click on New Customer. Click on Save Customer (File -Save Customer). Record should not be saved 
 Pass
6Set Allow users to assign new customer number as N. Click on New Customer. Click on Save Icon. Record should not be saved 
 Pass
7Set Allow users to assign new customer number as N. Click on New Customer. Enter the customer name, save details. Remove Customer name after saving,system should not allow - Use "Save Customer (File -Save Customer)" 
 Pass 
8Set Allow users to assign new customer number as N. Click on New Customer. Enter the customer name, save details. Remove Customer name after saving, system should not allow - Use "Save Icon"
 Pass

QA Environment Details

  1. Tested case in QA1 with database LINKSOFT. Version 8.2.3

Notes:


 


    09 Oct 201908:14AM Comment 6 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08965 in the subject line of all emails regarding this issue.

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