When the FRCS Integration fails, the user has to look for the failure before they know the failure has occurred.

We need a better way to get notified when a failure occurs

Development work for this case has been completed.

The change will be available in version:11.5.0306

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

1. When there is a failure in FRCS Integration, an email will be sent to the email address configured in "Document Template > FRCS Web API Alert".
2. If the EMAIl Addresses are left blank, the email will not be sent 

2. Affected Areas:

1. FRCS Integration Failures

3. The issue was caused by:

1. Improvement

4. Notes: Alert Template

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FRCS Web API - failed ESDC tax integration.

Transaction Details

Customer Code: {@CustomerCode}
Customer Name: {@CustomerName}
Document Date: {@DocumentDate}
Document Number: {@DocumentNumber}

Check the following:

1. ESDC device is turned on.
2. The tax file number for "Company", "Cashier" and "Customer" are correct.
3. Tax labels used in the transaction are correct.
4. Re-submit the failed transaction

The transaction can be viewed at "Financials Portal > Customer Profile" or "Business Intelligence > Data View > ARTransactions"

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5. Next Step: UAT

Hi Sanjay, 

Documentation has been updated at below sections:

1. Framework\Integration\Integration_Setup.htm
2. Framework\Integration\MYOB FRCS VMS Integration.htm
3. Framework\Integration\SAGE FRCS VMS Integration.htm
   

Thanks
Rashna