Company: Link Technologies
Case No: L08864. Project: 08.20: LinkSOFT Version 8.2
Logged By: Vineshwar Prasad (Edge Business Solutions) on 09 Oct 2017 12:09PM
Priority: Medium
Product: Point of Sale
Group: Software Defect
Time Taken: 3.00 (Weight: 3.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Alvis, Development, Rashna, Vineshwar Prasad
Resolve By: Tuesday, 10 October 2017 12:00 AM [2390 days since logged date]
Status: Closed
Subject: Incorrect data displayed on Cashier Reconciliation by Shift Report
Summary:    
1. Issue Description (Current behaviour and expected behaviour): 

Customer called and advised that the report is not displaying data correctly. Below are the snap;

Figure 1


Figure 2

Figure1 shows the transactions (cash out) that happened in the system however the report (Figure2) shows the total of all the transactions. 

2. Environment Details: (Application version and Patch and any other information that will help identify the issue)

8.12

3. Next Step
- Customer support will assist with resolving the issue and will contact you within the next working day.
- If the issue requires immediate attention, please call our office on: 3382136. 
Audit Notes:
09 Oct 201701:42PM Comment 1 by Vineshwar Prasad (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 09-10-2017 12:00 AM Time Taken: 1.00
Hi Alvis,

I have replicated the issue in QA2 using our demo database. Database Name: LINKSOFT-DEMO-LUNCHBOX. Shift No: LTSH0000000009 

Below are the steps to Replicate;

1. Cash Out
2. Enter amount of $25.00
3. Make a Note and click save
4. Perform the above steps (1 to 3) again
5. Generate Cashier Reconciliation by Shift

Cash Out breakdown at the bottom of Cashier Reconciliation report shows consolidated amount on each line.

Regards
Vinesh



09 Oct 201705:19PM Comment 2 by Alvis (Link Technologies) Case 8864 added to project 8.18
09 Oct 201705:19PM Comment 3 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 09-10-2017 05:19 PM Time Taken: 1.00
Resolved this issue in 8.18 Beta4

09 Oct 201708:03PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 09-10-2017 08:03 PM Time Taken: 1.00
QA for product and Patch Releases
Step 1 - Developer to system test changes until not issues are found - Alvis and Sanjay to sign off on System Test
Step 2 - Product expert allocated by Consulting Manager for Product QA.
               Consulting Manager to allocate resource
               Consulting Manager to sign off on UAT and Generic Test

STEP 1 - DETAILS OF QA can be entered in case comments. Summary to be maintained in the table below.

Tested case in 818 Beta 4 in QA1 with database LINKSOFT

Table 1 - Summarised list of issues
NoIssue Description Resolved? 
1 Cash Out amount should not be reflected under payments received  Pass
2  Cash Out amount should not be reflected under payments received when notes are entered in any of the fields   Pass

WORKFLOW:

  1. Original case assigned to Development
  2. When the product is ready for release, System test details are entered into comments and the CASE HEADER Table updated.
  3. If system test passes, assign case to Consulting Manager for UAT
  4. If UAT Passes, Assign case for Documentation or close case

    09 Oct 201908:14AM Comment 5 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019
    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08864 in the subject line of all emails regarding this issue.

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