| Subject: | Unable to generate the "Stock Take Count Sheet" report for customer "The Daily Stop & Shop" |
| Summary: | 1. Problem Details - The client "The Daily Stop & Shop" was a customer for Datec where the implementation was done by Datec. The has now switched support with EDGE.
- The issue faced on site is that the users are unable to generate the "Stock Take Count Sheet" report.
2. Error Message (Include screenshot of the error) - Error - Error in File 523-2-IN_StockTakeCountSheet 8328_9580_{22DE913A-8969-4794-B53F-2A3A4644D80A}.rpt: Failed to retrieve data from the database. Details: [Database Vendor Code: 3621 ]
3. Environment Details | Server Name: | 10.0.0.14\CP1 | | Database name: | CLIENT-DAILY-LINKSOFT-12 | | Application Hosted on: | http//10.0.0.14/LINKSOFT | | Login User ID/Password: | admin/admin4578 | | Client Operating System: | | | Browser version (if Applicable): | |
4. Other Relevant Information - The client version on site is 11.4
- We have tested the case in versions 12.42 and 12.43, the issue remains
The issue can be reproduced by performing the following: - Not reproduced, issue is only in the client database
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| Audit Notes: | Edited by sanjay on 25/06/21 10:03. Edited by alvis on 24/06/21 14:03. Edited by rashna on 24/06/21 13:15. |
| 24 Jun 2021 | 01:18PM Comment 1 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 25-06-2021 05:15 PM Time Taken: 0.50 Notes: ETC extended from: 25/06/2021 to 25/06/2021 |
| Hi Avis, As per development meeting: Meeting Date: 24/06/2021.
Meeting Time: 1 pm
Meeting Attendees - Sanjay
- Alvis
- Sitla
- Vineshwar
- Rashna
Please update the case with correction details
Thanks
Rashna |
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| 24 Jun 2021 | 02:03PM Comment 2 by Alvis (Link Technologies) Case L12294 added to project 12.43 |
| 24 Jun 2021 | 02:05PM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 24-06-2021 06:03 PM Time Taken: 1.00 |
| PART A - Development work for this case has been completed. 1. The change will be available in version:12.43.0624 2. The following changes were made(Include Database object names, Program classes, and any other relevant information): - Changed the Stocktake count sheet report to allow for longer names in the description which was causing the report extraction to fail.
3. Affected Areas: - Stock take count sheet
4. The issue was caused by: - Length in description caused report extraction to fail
5. Notes:
6. Next Step (Review and System Test (Developer) -> UAT (Quality) -> Documentation): UAT
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| 25 Jun 2021 | 10:03AM Comment 4 by Sanjay (Link Technologies) ETC was changed from 25/06/2021 to 25/06/2021 |
| 28 Jun 2021 | 11:02AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 28-06-2021 02:54 PM Time Taken: 1.00 |
| QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | Generate the "Stock Take Count Sheet" ID for LTST0000327
| Pass
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Environment Details - OS version: Windows Server 2012
- Application version: 12.43.0625GA
- Setup: Demo
- Server : 10.0.0.14
- Database: LINKSOFT-DEMO-124
Next Step: - For Closure
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| 28 Jun 2021 | 01:54PM Comment 6 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 28-06-2021 05:54 PM Notes: Comment entered from the WEB using email sent to: sanjay@linktechnologies.com.au |
| Thaanks Rashna |
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