| Subject: | System uses the license of HQ based active users from branch. |
| Summary: | Hi Team, We are getting support case where user are unable to log in HQ. This is because the active users from branch are replicated as active at HQ. Scenario - HQ has a license for 1 user.
- 4 active branch users are replicated to HQ.
- Hence there are now 4 active users in HQ database. Physically at HQ user is unable to log in.
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| Audit Notes: | |
| 30 Mar 2017 | 11:37AM Comment 1 by Alvis (Link Technologies) Case 8449 added to project 8.10.001 |
| 30 Mar 2017 | 11:40AM Comment 2 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 30-03-2017 11:40 AM Time Taken: 1.00 |
| Licence should be based on Server and allowed concurrent users. Sanjay and Alvis to review how Replication affects licence checks. |
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| 31 Mar 2017 | 11:16AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 31-03-2017 11:16 AM Time Taken: 2.00 |
| We have verified the license check. Please note the following: - POS and Reporter was not checking the expiry date. This has been resolved in 8.10.001
- Backoffice uses the number of concurrent licenses based on "LINKADMIN" users logged in into a specific database. Example if Manager is logged in head office, Manager cannot login in a branch. This uses 1 license head office only. If the branch only has 1 license, a user other than user Manager can log in.
Please proceed with UAT once patch 1 is released. |
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| 07 Apr 2017 | 03:52PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 10-04-2017 12:00 AM Time Taken: 2.00 |
| 1. Was this test completed using Demo / New / Other database? Demo. Setup in QA1, LINKSOFTHQ 2. Did the test pass or fail? Fail 3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A 4. Data verified, saved, edit, delete/void? N/A 5. Documentation update required?
Additional Details (Risks, issues, special conditions required for this test to pass etc): Test Plan | Task No | task Description | Comments | | | 1 | Updated HQ with 1 user and Branch 1 with user 2. | Pass | | | 2 | Logged on with 2 users at Branch 1. | Pass | | | 3 | These active users relicated to HQ as active | Pass | | | 4 | User A should be able to login in HQ | Pass | | | 5 | Login with USER B on HQ again. Should not allow as only one licence | Fail | User B was able to login | | 6 | Try to login with user C from another machine but in the HQ. | System prompts message maximum is reached and no other user can login from anywhere | |
Steps to Replicate - Create Replication and Integration
- Login in HQ with USER A on the server.
- Have User A active on the server
- Login with USER B on the server. USER B is successfully logged in.
- Login with USER C from a client machine.
- System Prompts maximum users are reached.
- Log everyone out and try to login with user A. System Prompts message maximum user reached.
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| 10 Apr 2017 | 06:23AM Comment 5 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 10-04-2017 06:23 AM Time Taken: 1.00 |
| Hi Team, As per the discussion with Vineet and Alvis, - The license are machine level.
- One user license is used by the web applications under IIS. That is if , 1 user license has been applied to machine LINKQA1, users will be able to log into the application from QA1. However if users log out from LINKQA1 and try logging from LINKQA3 they will not be able to. This is because the 1 user license is been used by the IIS in LINKQA1.
- In addition, if someone is logged in SQL with linkadmin this also uses a user license.
Testing case further with 2 user license. Regards
Rashna
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| 10 Apr 2017 | 03:09PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Development Followup Date: 11-04-2017 12:00 AM Time Taken: 1.00 |
| Case moved to discussion. Suggestion is to use a different user for IIS. This is because user license has impact on AM calculations. For discussion in tomorrows meeting Regards
Rashna and Vineet
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| 11 Apr 2017 | 10:24AM Comment 7 by Vineet (Link Business Solutions) Assigned To: Development Followup Date: 12-04-2017 12:00 AM Time Taken: 2.00 |
| ---- Development Meeting Discussion 11/04/2017 Sanjay, Alvis, Sanjeet, Rashna, Vineet ---- To avoid this problem there are 2 options that can be used: - Change the username and password in web config files from Linkadmin to some other DB user
- Issue more than 1 license for users who use the web application.
Assigning case to development to update help file on how license is used on each servers. Best Regards
Vineet Ram |
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| 11 Apr 2017 | 03:41PM Comment 8 by Alvis (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 11-04-2017 03:41 PM Time Taken: 1.00 |
| Documentation completed. |
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