Company: Link Technologies
Case No: L12768
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 04 Aug 2022 11:13AM
Priority: High
Product: Payroll & HR
Group: Software Defect
Time Taken: 4.75 (Weight: 4.75)
Version: 13.30.0224 GA
Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions)
Circulation: Aarti Pooja Gayaneshwar, Land Transport Authority of Fiji, Sanjay
Resolve By: Friday, 05 August 2022 07:30 AM [636 days since logged date]
Status: Closed
Subject: Unable to generate Pay Component/Deduction/Banking Report by specific deduction code.
Summary:    

Customer Case: T14010, Customer Version: 13.30.0224 GA


Dear Aarti


Please note that this report is not showing any data for the PSC Group Insurance code only, the code is: [FPSCGROUP[INS] 



Kindly assist, please. 


Kind Regards

Seini Railala 

---------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Sanjay

With reference to the above customer case, we have replicated this issue in our demo database.

Environment Details:

  1. Version: 14.00.0729.GA
  2. URL: https://linktechnologies.com.au/DEMO-LinkSOFT-LBS
  3. Login: standard admin login 

Refer Steps to Replicate: 

  1. Created a new deduction pay code as: 
    1. Code: FPSCGROUP[INS]
    2. Description: FPSCGROUP Insurance
  2. Created Pay:
    1. PayRun ID: 500
    2. Employee: E124 has this deduction pay code tagged
  3. Generated the Pay Component/Deduction/Banking Report filtered by Deduction:
    1. Payrun Date From 01/01/2022
    2. Payrun Date To 04/08/2022
    3. Company: 1001
    4. Pay Team: FTN
    5. Paycode Type: Deduction
    6. New Page/Paycode (Y/N): No
    7. The report successfully displayed data for Code: FPSCGROUP[INS] - refer to Figure 1 
  4. Regenerated the Pay Component/Deduction/Banking Report using the same filters except - filtering by specific Code: "FPSCGROUP[INS]": 
    1. Payrun Date From 01/01/2022
    2. Payrun Date To 04/08/2022
    3. Company: 1001
    4. Pay Team: FTN
    5. Paycode: FPSCGROUP[INS] 
    6. Paycode Type: Deduction
    7. New Page/Paycode (Y/N): No
    8. The report was generated blank - refer to Figure 2

Kindly review and advise. Would be grateful if a patch can be provided for LTA. 

Regards
Aarti Gayaneshwar


Audit Notes:Edited by sanjay on 04/08/22 11:13. Edited by aarti on 04/08/22 07:54. Edited by aarti on 04/08/22 07:52. Edited by aarti on 04/08/22 07:51. 
04 Aug 202207:36AM Comment 1 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 08-08-2022 07:32 AM Time Taken: 0.75

Bula Vinaka Seini

 

We have managed to replicate the same on our demo database. We will now forward this case to our development team for diagnosis.

 

We will keep you updated on this.

 

Please do not hesitate to contact our support team for further queries or concerns.

 

Thank You

Aarti Gayaneshwar

Helpdesk Coordinator

Link Business Solutions

+679 2220086


04 Aug 202211:12AM Comment 2 by Sanjay (Link Technologies) Assigned To: Aarti Pooja Gayaneshwar (Link Business Solutions) Followup Date: 04-08-2022 04:21 PM Time Taken: 4.00

Hi Aarti, the issue is that you have used a special character in the Pay Code. the "[" and "]" is not allowing us to filter the code. Refer to the documentation at this link. Pay codes need to be Alpha Numeric.


If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L12768 in the subject line of all emails regarding this issue.

Document size: 125.0 KB
For call complaints, please contact the Managing Director of the company using this form.