| Subject: | User List Dropdown should show users who have access to the module group |
| Summary: | The user drop-down for Helpdesk forms should show users with Helpdesk access only. Helpdesk user list should not show ESS users and vice versa. The same applies RM Users. The problem was identified in a client database that had 14000 registered users which were causing the helpdesk and ess components to timeout. |
| Audit Notes: | Edited by sanjay on 08/12/20 09:39. Edited by sanjay on 05/03/19 10:31. Edited by sanjay on 19/10/18 08:33. Edited by sanjay on 19/10/18 08:33. |
| 19 Oct 2018 | 08:32AM Comment 1 by Sanjay (Link Technologies) Case 9653 added to project 10.0 |
| 19 Oct 2018 | 08:39AM Comment 2 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 19-10-2018 08:39 AM Time Taken: 8.00 |
| The following forms are using LT_SYS_UserList2. These forms were changed to filter users based on MenuGroup: - Helpdesk ~> View All Calls
- Helpdesk ~> New Call Popup
- Helpdesk ~> Comment Edit
- Helpdesk ~> Call Simple and Detail
- Helpdesk Maintenance ~> Classification
- Helpdesk ~> Customer Status
- Helpdesk ~> Scheduled Tasks
- Helpdesk ~> Projects and Project Call List
- Point Of Sale ~> Location Mapping
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| 22 Oct 2018 | 08:09AM Comment 3 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 22-10-2018 08:09 AM |
| Hi Rashna, can you test this in 10.0.9.7? |
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| 22 Oct 2018 | 02:32PM Comment 4 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 22-10-2018 02:32 PM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | User 1 - Has access to RM User 2 - Has access to ESS User 3 - Has access to Helpdesk User 4 - Has access to POS User 5 - Has access to Helpdesk, POS, ESS and RM User 6 - Has access to POS, ESS and RM Only user 3 and 5 should be loaded in the user lists
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| | 2 | View All Calls
| Passed - Tested "Logged By", "Assigned to" on the case header and comment.
| | 3 | New Call - Simple
| Failed. Logged By populates all users.
| | 4 | New Call - Detail
| Tested "Logged By", "Assigned to" on the case header and comment
| | 5 | Helpdesk Maintenance - Scheduled task
| Passed - Tested "Assigned to"
| | 6 | Helpdesk Maintenance - New Call Template
| Passed - Tested "Assigned to"
| | 7 | Helpdesk Maintenance - Assignment Rules
| Passed - Tested "Assigned to"
| | 8 | Point of Sale - User Location
| Passed | | 9 | Customer Status - Passed -
| Tested "Logged By", "Assigned to" on the case header and comment.
| | 10 | Helpdesk - Project and Project Call List
| Pass |
Environment Details - OS version: Windows Server 2012
- Application version: 10.9.8
- Setup: Demo
- Server : 10.0.0.10
- Database: RASHNA-LINKSOFT-DEMO-10
Steps to reproduce failed scenarios: N/A Next Step: for correction
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| 22 Oct 2018 | 03:22PM Comment 5 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 22-10-2018 03:22 PM Time Taken: 2.00 |
| Development work for this case has been completed. The change will be available in version: 10.0.9.9 1. The following changes were made(Include Database object names, Program classes and any other relevant information):| - Corrected user drop down on "New case - Simple"
2. The issue was caused by: - Data not filtered in this form
3. Next Step - UAT
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| 23 Oct 2018 | 08:08AM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 23-10-2018 08:08 AM Time Taken: 1.00 |
| Hi Sanjay
QA Results Tests carried out according to requirements specified on the case header Test Results Summary Table 1 - Summarised list of issues | No | Test Description | Pass/Fail | | 1 | User 1 - Has access to RM User 2 - Has access to ESS User 3 - Has access to Helpdesk User 4 - Has access to POS User 5 - Has access to Helpdesk, POS, ESS and RM User 6 - Has access to POS, ESS and RM Only user 3 and 5 should be loaded in the user lists under "New Call - Simple" menu
| Pass |
Environment Details - OS version: Windows Server 12
- Application version: 10
- Setup: Demo
- Server : 10.0.0.10
- Database: RASHNA-LINKSOFT-DEMO-10
Steps to reproduce failed scenarios: N/A Next Step: for closure
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| 24 Oct 2018 | 08:39AM Comment 7 by Sanjay (Link Technologies) Assigned To: Sanjay (Link Technologies) Followup Date: 24-10-2018 08:39 AM |
| Thanks Rashna |
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| 09 Oct 2019 | 08:14AM Comment 8 by Sanjay (Link Technologies) Quality control status: Pass. QC Not required - This case was created before quality check was implemented in version 11 on 30/06/2019 |
| 08 Dec 2020 | 09:39AM Comment 9 by Sanjay (Link Technologies) ETC was changed from 19/10/2018 to 19/10/2018 |