Company: Link Technologies
Case No: L08340. Project: 08.20: LinkSOFT Version 8.2
Logged By: Aarti Pooja Gayaneshwar (Link Business Solutions) on 30 Jan 2017 09:04PM
Priority: High
Product: Helpdesk
Group: Software Defect
Time Taken: 10.00 (Weight: 10.00)
Version: 8.290.0115
Assigned To: Sanjay (Link Technologies)
Circulation: Aarti Pooja Gayaneshwar, Alvis, Development, Rashna, Vineet
Resolve By: Tuesday, 31 January 2017 12:00 AM [2615 days since logged date]
Status: Closed
Subject: System does not send out a confirmation email to that new user created.
Summary:    

Dear Team,

When a new login is created in Helpdesk, the system does not send out a confirmation email to that user.

This is needed by VT - Solutions to alert the user that their account has been created and this login details are. They need this feature implemented as they create user logins for their clients and currently their clients are no way notified on the login created.


Regards
Aarti

Audit Notes:
30 Jan 201709:05PM Comment 1 by Aarti Pooja Gayaneshwar (Link Business Solutions) Assigned To: Vineet (Link Business Solutions) Followup Date: 07-02-2017 12:00 AM

Dear Vineet,

Kindly review this case.

Regards
Aarti


07 Feb 201709:42AM Comment 2 by Vineet (Link Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 07-02-2017 09:42 AM

Development Meeting 07/02/2017

  1. Add a alert process that can be enabled for "Alert notification for new users created in the system"

Assign to Alvis for Project Allocation


06 Apr 201701:42PM Comment 3 by Vineet (Link Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 06-04-2017 01:42 PM

Hi Alvis

For some reason this was not assigned to your after the comment. Please allocate this to a project

Regards
Vineet


02 May 201710:26AM Comment 4 by Alvis (Link Technologies) Case 8340 added to project 8.12
03 May 201702:01PM Comment 5 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 03-05-2017 02:01 PM Time Taken: 8.00
Development work for this case has been completed.
The change will be available in version: 8.12
Documentation update required(Yes/No. Add change details below): Yes
QA required(Yes/No.Include areas that require testing): Yes

The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. We have added the following fields to user registration process:
    1. Full Name
    2. Phone
    3. Mobile
  2. An alert notifies the user that their account has been created. The URL to log in is included in the email.
  3. The RM vacancy application form has been modified to automatically populate Name=Full Name, Phone=Mobile and Email from the user registration page.
Documentation details:

Please note that the form layout in documentation needs changing. This is a framework change for web applications.


22 May 201702:33PM Comment 6 by Rashna (Edge Business Solutions) Assigned To: Alvis (Link Technologies) Followup Date: 22-05-2017 02:33 PM Time Taken: 1.00
1. Was this test completed using Demo / New / Other database?  Demo
2. Did the test pass or fail? Failed
3. Tab order, spelling, alignment, font size consistency, screen size etc checked? N/A
4. Data verified, saved, edit, delete/void? N/A
5. Documentation update required? 
Additional Details (Risks, issues, special conditions required for this test to pass etc): 

Hi Alvis,

The email notification is sent however, it only has the user name in the content.  The password is not included in the alert. Hence users will not be able to login via the URL in the email.

Request -   VT - Solutions to alert the user that their account has been created and this login details are.



22 May 201702:59PM Comment 7 by Sanjay (Link Technologies) Assigned To: Rashna (Edge Business Solutions) Followup Date: 22-05-2017 02:59 PM

Hi Rashna,

Passwords are encrypted and cannot be emailed when a new user is registered.

I had this discussion with Sanjay as well and he agreed that password will not be in the email when a user registers.

You can reset the password from the user maintenance so the system can generate a new password to be emailed.

regards
Alvis



24 May 201706:53AM Comment 8 by Rashna (Edge Business Solutions) Assigned To: Sanjay (Link Technologies) Followup Date: 24-05-2017 06:53 AM Time Taken: 1.00

Hi Team, 

As per the discussion in the development meeting 23/05/2017. with Sanjeet, Alvis and Vineet. 

  1. When users are created password is saved in the database which is encrypted. Hence, the user creation alert only sends the username. 
  2. In ESS, Helpdesk and POS web after users have been created, administrators need to approve the account. This is where the administrators can "Approve" and "Reset Password" for the user.Therefore, a second alert will be fired with the reset password.
  3. On the other hand, in RM users know the password when registering and can log in without approval.The Name, email address and mobile number used for registering is mapped to personal information under vacancy.

This case is now closed.

Regards
Rashna 



If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L08340 in the subject line of all emails regarding this issue.

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