Company: Link Technologies
Case No: L11817. Project: 11.40: LinkSOFT Version 11.4
Logged By: Rashna (Edge Business Solutions) on 01 Nov 2019 08:08AM
Priority: High
Product: Point of Sale
Group: Enhancement
Time Taken: 3.00 (Weight: 3.00)
Version: 11.4.0302
Assigned To: Rashna (Edge Business Solutions)
Circulation: Alvis, Development, Rashna
Resolve By: Tuesday, 05 November 2019 02:20 AM [1636 days since logged date]
Status: Closed
Subject: Customer Search in LinkPOS is slow in the Laucala Bay Pharmacy database
Summary:    

When a user searches for a customer it takes 18 seconds to open the "Customer Search"  screen. The screen is loading all customers.

In version 10, the "Customer Search"  screen was loaded and the users were to search for the customer.

Steps to Replicate

  1. Log into POS
  2. Go to Transaction --> Load Transaction and search for customer.
  3. Also search for a customer for credit sale.

Setup
DB - CLIENT-LBP-LINKSOFT
Sever - 10.0.0.14

Audit Notes:Edited by rashna on 04/11/19 09:38. 
01 Nov 201911:49PM Comment 1 by Sanjay (Link Technologies) Assigned To: Development Followup Date: 05-11-2019 02:20 AM Time Taken: 2.00

Development work for this case has been completed.

The change will be available in version:11.4.1101

1. The following changes were made(Include Database object names, Program classes and any other relevant information):

  1. Added a station based configuration "Display all customers when search screen is opened (Y/N)". The default value is "Y". Customers having large number of customers can turn this flag off.

2. Affected Areas:

  1. Customer Search

3. The issue was caused by:

  1. Searching for all customer is slow as the search displays "available credit","Credit Balance", "Layby Balance" which is computed.

4. Notes: 
5. Next Step: UAT


06 Nov 201910:51AM Comment 2 by Rashna (Edge Business Solutions) Assigned To: Rashna (Edge Business Solutions) Followup Date: 06-11-2019 02:43 PM Time Taken: 1.00
QA Results
Tests carried out according to requirements specified on the case header

Test Results Summary

Table 1 - Summarised list of issues
NoTest DescriptionPass/Fail
1Set "Display all customers when search screen is opened " to Yes. This should load all the customers when the customer screen opens
Pass
2Set "Display all customers when search screen is opened " to No. This should load  the customer screen and users should be able to search for the customers
Pass

Environment Details

  1. OS version: Windows Server 2012
  2. Application version: 11.4..1105
  3. Setup: Demo
  4. Server : 10.0.0.14
  5. Database: LINKSOFT-DEMO-11-RASHNA

Next Step: 

  1. Documentation

    If you have any queries regarding this support incident, please email admin@linktechnologies.com.au and include the Case No: L11817 in the subject line of all emails regarding this issue.

    Document size: 6.8 KB
    For call complaints, please contact the Managing Director of the company using this form.